Effect of Technological Development on Employee Motivation
The rapid changes occur with
globalization have challenged the businesses. For example, technological
changes has upgraded the Divisibility of the products, production process and
jobs (Gunasekare, 2015). As well as, using Digitalization, Artificial
Intelligence and Automation of tasks have hugely spread throughout different
industries (Marr, 2019) such as education, healthcare, banking and finance
services sector and web designing agencies.
As per the knowledge drawn through different scholars, it is proved that the technological development has affected the employee well-being within organizations (Nazareno & Schiff, 2021). Computer Supported Corporative Work (CSCW) is defined as the use of computing and communication technologies which support the employees to improve task performance (Negahban & Smith, 2014) which is widely used in different industries providing benefits such as improving task performance, increased range and speed of information and overcome time and space distance. While automation and artificial intelligence may improve productivity or wages for those who remain employed, they may also have mixed or negative impacts on worker well-being (Nazareno & Schiff, 2021). As an example, the widespread application of artificial intelligence and automation technology in the banking industry has led to the continuous reduction of teller positions (Nan et al, 2021). Furthermore, Nan et al, (2021) mentions that the awareness of the bank tellers about the new technological development has affect the employee's turnover intention. Hence, it is essential to motivate the employees, to adopt with the technological changes by filling the skills gap because one of the purpose of applying technology is motivating the employees through ease of work.
Effect of Technological Development on Employee Motivation – Practical Scenario
Vedio 1: What will Banking Look Like in 2030?
Considering the financial industry, where I have gained my working experience, technological advancement of banking tasks plays a vital role due to the higher market competition. As stated by Orpen (1994), employee motivation is having a direct effect on technological advancement. Technological advancement changes the nature of the work tasks whereas employees require knowledge and skills to do the new tasks effectively. Hence, training and development is required in order to fill the knowledge gap. The bank conducts training sessions for new technological introductions, workshops, brain storming sessions and team building activities in order to make the employees adopt with new technologies. Farooq & Khan (2011) mentions that firms should adopt these technological changes and equip the employees with latest technology and develop their abilities to use latest technology.
As a conclusion, Employee
Performance is affected by technological advancement (Imran et al., 2014). The
development of the technology in organizations causes for both job satisfaction
and dissatisfaction for the employees. According to Caniëls et al (2016), The
leaders of the organization increase the job satisfaction and reduce the job
dissatisfaction as per Herzberg’s Two factor theory, through motivation factors
and Hygiene Factors such as empowering the employees with cognitive
capabilities which reduce the fear to fail or fear to change, providing
training and development with learning opportunities, Automating the tasks,
promoting employee engagement and personalized learning methods which enhance
employee carrier goals and personal insights. If employees are motivated
towards their work, they will boost the organizational performance.
Reference
Bhatt, G.D., 2001. Knowledge management in organizations:
examining the interaction between technologies, techniques, and people. Journal
of knowledge management.
Caniëls, M.C., Semeijn, J.H. and Renders, I.H., 2018. Mind
the mindset! The interaction of proactive personality, transformational
leadership and growth mindset for engagement at work. Career Development
International.
Dweck, C., 2016. What having a “growth mindset” actually
means. Harvard Business Review, 13, pp.213-226.
Farooq, M. and Khan, M.A., 2011. Impact of training and
feedback on employee performance. Far east journal of psychology and business,
5(1), pp.23-33.
Gunasekare, D.U., 2015. Virtual teams in Sri Lankan business
process outsourcing companies. Journal of Business & Economic Policy, 2(3).
Imran M, Maqbool N, Shafique H. Impact of technological
advancement on employee performance in banking sector. International Journal of
Human Resource Studies. 2014 Jan 1;4(1):57.
Marr, B., 2019. Artificial intelligence in practice: how 50
successful companies used AI and machine learning to solve problems. John Wiley
& Sons.
Nan, J. and Selamat, M.H., 2021. Exploring the Influence of
Artificial Intelligence Awareness on Bank Tellers' Turnover Intention: A Pilot
Study in China.
Nazareno, L. and Schiff, D.S., 2021. The impact of
automation and artificial intelligence on worker well-being. Technology in
Society, 67, p.101679.
Negahban, A. and Smith, J.S., 2014. Simulation for
manufacturing system design and operation: Literature review and analysis.
Journal of Manufacturing Systems, 33(2), pp.241-261.
Orpen, C., 1994. Interactive effects of work motivation and
personal control on employee job performance and satisfaction. The Journal of
social psychology, 134(6), pp.855-856.
Pratt, M. and Cakula, S., 2021. Motivation in a business
company using technology-based communication. Artificial Intelligence in
Industry 4.0: A Collection of Innovative Research Case-studies that are
Reworking the Way We Look at Industry 4.0 Thanks to Artificial Intelligence,
pp.15-30.
Indeed the technology has given the companies an extra leap to be more efficient in the market. The technology will give you the competitive advantage over rivals. As you correctly said, these technologies have reduced the burden of process, data storing, saving time, accurate data, etc.
ReplyDeleteMost importantly organisations need to encourage the customers to move in to ICT to see the realistic benefits. Specially in the service sectors.
Hi Ijaz. Thank you for the comment. Negahban & Smith (2014) mentions that the technology may improve the productivity and efficiency in different industries with lots of benefits such as improving task performance, increased range and speed of information and overcome time and space distance, while impacting on the worker well-being which directly affects the job satisfaction.
DeleteHi Gihan, Perfect line-up. Further technologies can only lead to increased productivity or improve performance when combined with other resources effectively by human resources or when done effectively, and use technology productively and ethically (Dauda & Akingbade, 2011).
ReplyDeleteHi Ganith. Adding further points to your comment, Nan & Selamat, (2021) states with their research on exploring the influence of AI Awareness on Bank Tellers' Turnover Intention, it is essential to motivate the employees, to adopt with the technological changes by filling the skills gap in order to increase productivity or improve the performance.
DeleteGihan, yes. According to Moncada (2018), smart technology is allowing businesses to provide a far more customized experience for their employees, from scheduling software that allows businesses to provide more flexible hours to technology that allows for telecommuting and even video conferencing, which eliminates the need for a lot of business travel.
ReplyDeleteHi Isuru, Thank you for the comment. With the effect of globalization and technological innovations, the business functions have been rationalized (Jetter, 2009). Including the advantage you’ve mentioned which arises with development of communication technologies, application of technological innovations increases the productivity and efficiency in different industries with lots of benefits such as improving task performance, increased range and speed of information and overcome time and space distance, while impacting on the worker well-being which directly affects the job satisfaction (Negahban & Smith, 2014).
DeleteThe advent of advanced digital technologies allows companies to change their services to consumers and engage in different ways, especially during COVID pandemic. However, the phase in which the technology is evolving and adopted by companies can make work stressful for employees and create jobs with little variability, resulting little personal interactions affecting well-being (Shamsi, et al., 2021; Volberda, et al., 2021.
ReplyDeleteShamsi, M., Iakovleva, T., Olsen, E., Bagozzi, R. P. (2021). Employees’ Work-Related Well-Being during COVID-19 Pandemic: An Integrated Perspective of Technology Acceptance Model and JD-R Theory. IJERPH, 22(18), 11888
Volberda, H.W., Khanagha, S., Baden-Fuller, C., Mihalache, O.R. and Birkinshaw, J., 2021. Strategizing in a digital world: Overcoming cognitive barriers, reconfiguring routines and introducing new organizational forms. Long Range Planning, p.102110.
Hi Ravi. Thank you for the comment. Negahban & Smith (2014) states that all the positive and negative impacts occur on worker well-being affects the job satisfaction directly. Hence, it is important to keep the job satisfaction at a higher level by developing positive work-related attitudes and behaviors of employees through motivation.
DeleteThe introduction of computerized systems as innovative strategic approaches to reducing operational costs
ReplyDeleteentails the deployment of systems that may adversely affect employees’ motivations to support managements’ strategic intents to adopt the innovations (Denning, 2011)
Hi Surangi. Thanks and agree with your comment. Simultaneously, technological development of organizations have a mixed (both positive and negative) impacts on employee well-being (Nazareno & Schiff, 2021) which indirectly affects motivation of employees. Hence, the managers can empower the employees with cognitive capabilities which reduce the fear to fail or fear to change, provide training and development with learning opportunities to reduce the negative attitudes of employees (Caniëls et al (2016).
DeleteThis comment has been removed by the author.
ReplyDeleteHi Gihan,
ReplyDeleteWell explained. We can see that the technology has both a positive and negative side in society. Positive in a sense that people’s life cycle is changing. They are motivated to do work. Even the companies can expand their business and can be connected by network with the other branches. Technology development is also seen beneficial for health. New equipments are invented that is causing various maladies to be cured. Technology has a huge impact on performance of people. (T Acharya 2008)
Hi Ijaz. Yes, agree with your comment. Nazareno & Schiff (2021) mentions that changes occurred with technological advancement in the organizations have both negative and positive impacts on employee well-being.
DeleteHI Gihan, As a fact, Due the pandemic situation whole globe had to face and convert the business activities in to the digital platforms, Where these effects of policies and strategies of the company (Hampel and Martinsons, 2009). However employee attitude and behaviors need to be developed for a successful Organization performance as well (Bernerth, 2004). As clearly explained, Development of the technology in the organization causes the satisfaction and the dissatisfaction of the employee, where leaders have to address tactically. Moreover, invest money on training and development of the employees to improve the technical knowledge and skills can be use to mitigate the problem (Dauda & Akingbade, 2011).
ReplyDeleteHi Deshani. Thank you for the comment. Agree with the points you’ve mention and whatever the situation is, it is really essential to motivate the employees, to adopt with the technological changes by filling the skills gap in order to increase productivity or improve the performance (Nan & Selamat, 2021).
DeleteHi Gihan, Very well done. Indeed the technology has given the companies an extra leap to be more efficient in the market. The technology will give you the competitive advantage over rivals. As you correctly said, these technologies have reduced the burden of process, data storing, saving time, accurate data, etc.
ReplyDeleteMost importantly organisations need to encourage the customers to move in to ICT to see the realistic benefits. Specially in the service sectors. (Allen 2007)
This comment has been removed by the author.
DeleteHi Purnima. Agree with your comment and thanks. Simultaneously, Employee Performance is affected by technological advancement (Imran et al., 2014). Therefore, it is important to motivate the employees to adopt with technological advancements in order to enhance employee carrier goals and personal insights which directly affect organizational performance.
Delete